Privacy Policy
HostKeel respects customer privacy and protects customer information using reasonable technical and organizational safeguards.
1. Information We Collect
- Name, email address, billing details, and contact information
- IP addresses, login records, security logs, and service usage data
- Support tickets, live chat communication, and account activity
- Payment and transaction-related records processed through payment partners
2. How We Use Information
We use information to provide services, process payments, prevent fraud, secure accounts, respond to support requests, comply with legal obligations, and improve service reliability.
3. Third-Party Services
HostKeel may use third-party services including Cloudflare, Google Analytics, Tawk.to, Stripe, PayPal, PayHere, registrar partners, datacenter providers, and infrastructure partners.
4. Infrastructure Locations
Customer data may be processed or stored through infrastructure located in Singapore, Germany, Finland, the United States, the United Kingdom, India, Sri Lanka, or other provider locations.
5. Data Retention
We retain customer information for as long as necessary to provide services, comply with legal obligations, resolve disputes, prevent abuse, and maintain business records.
6. Security
HostKeel uses reasonable safeguards to protect customer data. However, no online service can guarantee absolute security.
7. Contact
For privacy-related questions, contact [email protected].